Exchanges and returns.
Not right for you? We will sort it. Here is exactly how it works.
How it works
Three steps.
Start with the form. Do not post anything back before we reply, because we cannot process a return that has not been registered.
-
1
Fill out the contact form
Your order number, the items, and the reason.
-
2
We send instructions
We reply with where to send it and what to include.
-
3
We inspect and process
Exchange or refund, usually 5 to 7 business days after it arrives.
Before you send anything back
How long do I have?
Sixty days from the day your order arrives.
What condition does it need to be in?
New and unworn, in its original condition, with the tags still attached.
Do I need to contact you first?
Yes. We cannot process a return that has not been registered in our system, so please do not post anything back before we confirm it.
Who pays return shipping?
Return shipping is the customer's responsibility.
Is there a restocking fee?
A restocking fee applies to returns and is deducted from your refund.
Can I return a sale item?
No. Sale and clearance items are final sale and are not eligible for return, exchange or refund.
What if I only want to return part of a multi-buy offer?
Offers such as Buy 2 Get 2 Free are priced and sold as a single set. If you return part of a set the offer no longer applies, and any refund is calculated on the standard retail price of the items you keep.
Returning the complete set refunds the full amount you paid.
How do I swap for a different size?
Message us with your order number and the size you need. Size exchanges are the most common request we get and the easiest to sort.
Still not sure?
Send us a message with your order number and we will tell you exactly what to do next.
You can also read the full refund policy.