Before you worry
Tracking has not moved in days
That is normal on this route. Scans can take several days to appear after dispatch, and some carriers only scan once the parcel reaches your country. A quiet tracking page is not a lost parcel.
How long should it take?
5 to 7 business days in the US, 8 to 14 everywhere else, counted from dispatch rather than from checkout. Full delivery times.
It arrived and the size is wrong
Exchanges are free for 60 days and you keep the one you have while the new size ships. Start an exchange.
Still stuck? Message us and we will look it up for you.